Customer Rights

Los siguientes son los derechos del consumidor que SERVICIOS INMOBILIARIOS LA SILLA  The following are the consumer rights that SERVICIOS INMOBILIARIOS LA SILLA undertakes to follow in all commercial transactions for the sale and purchase of residential homes in accordance with the provisions of the Federal Consumer Protection Law (LFPC) and the Official Mexican Standard NOM-247- SE-2021, “Commercial practices – Requirements for commercial information and advertising of real estate intended for residential purposes and minimum elements that related contracts must contain”, (NOM) which comes into force on September 18, 2022.

It is recognized that consumers have the following rights:

1. Receive, regarding the property offered, truthful, clear and up-to-date information and advertising, regardless of the means by which it is communicated, including digital media, in such a way that allows the consumer to make the best purchasing decision by fully knowing truthfully the characteristics of the property you are acquiring, in accordance with the provisions of the Law.
2. Know the information about the characteristics of the property, including: the extent of the land, built surface, type of structure, facilities, finishes, accessories, parking space, common use areas, services available and general physical condition of the property.
3. Freely choose the property that best meets your needs and adjusts to your purchasing capacity.
4. Do not make any payment until the contractual relationship is recorded in writing, except for those referring to advances and operating expenses, in the terms provided by the LFPC.
5. Sign an adhesion contract under the model registered in the Federal Consumer Prosecutor's Office, which contains the terms and conditions of the sale of the real estate. After signing, the supplier has the obligation to deliver a copy of the signed contract to the consumer.
6. Acquire a property that has the safety and quality characteristics that are contained in the applicable regulations and reflected in the information and advertising you have received.
7. Receive the property within the period and conditions agreed with the supplier in the respective adhesion contract.
8. If applicable, exercise the guarantees on real estate provided for in the LFPC, considering the specifications provided in the respective adhesion contract.
9. Receive the corresponding bonus or compensation in terms of the LFPC, in the event that once the guarantee has been exercised, defects or failures persist in the property. Likewise, to have the necessary repairs carried out in the event of defects or failures attributable to the supplier, or to opt for the replacement of the property or termination of the contract when appropriate.
10. Have free and accessible service channels and mechanisms for queries, requests, complaints and suggestions to the supplier, and know the address indicated by the supplier to hear and receive notifications.
11. Right to protection by the competent authorities and in accordance with applicable laws, including the right to file complaints and claims before them
12. Have at your disposal a Privacy Notice to know the treatment that will be given to the personal data you provide and consent to it, if applicable; that your personal data is treated in accordance with the applicable regulations and, know the mechanisms available to exercise your Rights of Access, Rectification, Cancellation and Opposition.
13. Receive treatment free of discrimination, without being denied or conditioned in the care or sale of a home for reasons of gender, nationality, ethnicity, sexual preference, religion or any other particularity in the terms of the applicable legislation.
14. Freely choose the public notary to carry out the deed process.